http://ijaems.com/ Open Access international Journal to publish research paper en-us February 2018 The aim of this study is to analyze customer satisfaction in Inbound Call Centers and examine the relationship between Responsiveness and Assurance in Perceived Service Quality. The researchers proposed to study theoretical foundations on customer satisfaction and service quality dimensions adopting SERVQUAL Model to investigative the impact of service quality dimensions on customer satisfaction to meet the research objective. The association between perceived service quality and customer satisfaction will assist call center management to clarify the role of service quality dimensions in perceived service quality through customer point of view. The respondents for this study are the customers who receive service from call center of Telecommunication service providers in Visakhapatnam, Andhra Pradesh, India. This research tested the effect of service quality dimensions on customer satisfaction and reported that both dimensions (responsiveness and assurance) had positive impact on customer satisfaction. Research results explore that Assurance has more impact on customer satisfaction than Responsiveness. http://ijaems.com/detail/customer-satisfaction-in-inbound-call-centers-a-study-on-the-role-of-responsiveness-and-assurance-in-perceived-service-quality/ Dr. Krishna Mohan Vaddadi, Fatih Cura, Navulur Krishna Surarchith http://ijaems.com/upload_images/issue_files/1 IJAEMS-FEB-2018-8-Customer Satisfaction in Inbound.pdf Land degradation being an aspect of desertification is one of the challenging environmental problems which depends on the process of a mathematical modelling. To tackle this formidable environmental science problem, we have developed a sound database system that is driven by a computationally efficient numerical scheme to clearly show that the loss of land’s biological and economic productivityand complexity as defined by UNCCD [1] is more vulnerable to depletion ranging from the average value vulnerability of depletion of 7.95 approximately to 0.6 approximately. As a response to decreasing the natural growth rate of land use from0.6 to 0.006 provided the initial consumption units of land use ranges from its value of 100 to 1500. On the basis of this quantification, when the notion of the human population modelling is considered, the results of this present analysis clearly show that the smaller the initial consumption of land use, the more vulnerable land degradation can occur whereas the bigger the initial consumption of land use is associated with a weak vulnerability to degradation which is clearly smaller than the average vulnerability to depletion. These detailed results that we have obtained showed clear sustainable development implication which has not been seen elsewhere; these are carefully presented and discussed quantitatively http://ijaems.com/detail/modelling-the-monthly-vulnerability-of-land-degradation-by-using-the-method-of-a-database-design-implication-for-the-sustainable-development-of-greater-port-harcourt-in-nigeria/ E. N. Ekaka-a, E. Esekhaigbe, A. Musa http://ijaems.com/upload_images/issue_files/2 IJAEMS-JAN-2018-10-Modelling the Monthly Vulnerability.pdf With The Growth of WWW recommending appropriate and relevant page to the user is a challenging task. In many web Applications, user would like to get recommendation based on their interest of surfing. Web Mining is used to extract relevant information for the user from logs, web content, hyperlinks etc. In this paper we will be using logs to recommend frequent access patterns to the users .This paper aims at using the logs of user ,cleaning logs , identifying users , identifying session , completing sessions from website structure and then using and comparing different recommendation algorithm like Apriori Algorithms and BW-Mine to recommend frequent items to the user. We will also be comparing different recommendations Algorithm with the help of example. The fundamental of finding access patterns with Apriori is that any set that occurs frequently must have its frequent subset. The fundamental of finding access pattern with BW-Mine, it constructs the WB-table, VI-List, and HI-Counter for finding frequent patterns. http://ijaems.com/detail/recommendation-based-on-comparative-analysis-of-apriori-and-bw-mine-algorithm/ Priyanka Makkar, Snehal Shintre http://ijaems.com/upload_images/issue_files/3 IJAEMS-FEB-2018-2-Recommendation Based.pdf The current commercial context for the Small and medium-sized enterprises (SMEs) is an ever-changing environment that is strongly influenced by the information and communication technologies (ICTs). This has led enterprises to implement these technologies as supportive tools for their business processes. Nevertheless, a vast number of SMEs have not obtained favorable results in implementing ICTs, since the lack of knowledge about the potential and application of these technologies has made this technological implementation activity prevail as an action oriented to the simple acquisition of equipment and informatic systems with a short-term vision without considering a business strategy. The aim of this paper is to perform a literature review that shows evidence of the low utilization of ICTs in SMEs, particularly in the Mexican environment, which leads to proposing a different approach where enterprises consider Knowledge Management (KM) in the implementation of the informatic technology, leading to a conceptual model to ensure human, organizational and relational capital provide the proper capabilities to complement a strategy that implies carrying out a correct acquisition and application of knowledge that contributes to improving the utilization of ICTs in the business processes. http://ijaems.com/detail/a-knowledge-management-based-conceptual-model-to-improve-the-level-of-utilization-of-icts-in-mexican-smes/ Francisco Javier León-Moreno, Jesús Martín Cadena-Badilla, Ramón Arturo Vega-Robles http://ijaems.com/upload_images/issue_files/4 IJAEMS-FEB-2018-9-A knowledge management-based.pdf Electricity supply in Nigeria is epileptic and characterized by extensive outages. The new NIPP plants constructed have not improved the power situation in the country. The performance of Alaoji Thermal Power Station being one of the new NIPP plants with an installed capacity of 504.4MW (consisting of 4 X 126.1MW GE frame-9EA gas turbines) was studied. The study evaluated the performance of the plant for the period of January to December, 2016. The key performance indices involved were CF, PUF, LF, and AF. The required data for the analysis were obtained from the plant’s operational records and personal interview of the relevant staff. The results of the study are shown in Table 1 – 2 and figures 1 – 7 for running hours, energy generated, load factor, availability factor, shortfall in energy generation and plant use factor respectively. When the obtained values were weighed against the international best practice of 80% (LF), 50 - 70% (PUF) and 95% (AF). Shortfall in energy generation ranged from 1.4% to 90.5%, this is in excess of 5 – 10% average acceptable value. The Average PUF was 20.1%, indicating that the plant was grossly underutilized during the study period. The plant had a capacity factor ranging from 7.1 - 37.5% with an average CF of 20% for the review period. It was evident from the results that the plant performed poorly during the period under review. This was attributed to grid restrictions, insufficient gas supply and unavailability of spare parts for maintenance. It is suggested that the management should address the challenges so as to enhance the performance of the plant. http://ijaems.com/detail/performance-evaluation-of-alaoji-thermal-power-plant/ Igbokwe J.O, Okoro A.N, Nwite D.C http://ijaems.com/upload_images/issue_files/5 IJAEMS-FEB-2018-11-Performance Evaluation.pdf This flow in rivers is concerned with unsteady flow in open channel and it mathematically governed by the Saint Venant equation, using a four-point implicit finite difference scheme. For a one-dimensional applications, the relevant flow parameters are functions of time, and longitudinal positions. Considering the equations for the conservation of mass (continuity) and conservation of momentum. The mathematical method is empirical with the computer revolution, numerical methods are now effective to develop the hydraulic model. Conventional methods used to compute discharge, such as stage-discharge and stage-fall discharge relationships has been inadequate. Further research is recommended to include tributaries in rivers. http://ijaems.com/detail/mathematical-hydraulic-models-of-one-dimensional-unsteady-flow-in-rivers/ Engr. Oboshior Joel(MNSE), Samuel Egwunatun (MNIQS), Prof. (ARC.) J. E. Ahianba http://ijaems.com/upload_images/issue_files/6 IJAEMS-FEB-2018-1-Mathematical Hydraulic Models.pdf Architectural design is influenced by the actual thermal behaviour of building components, and this in turn depends not only on their steady and periodic thermal characteristics, but also on exposure effects, orientation, surface colour, and climatic fluctuations at the given location. Design data and environmental parameters should be produced in an accurate way for specified locations, so that ‎architects and engineers can confidently apply them in their design calculations that enable precise evaluation of ‎the influence of various parameters relating to each component of the envelope, which indicates overall thermal ‎performance of building. ‎The present paper will be carried out with an objective of thermal behaviour assessment and characteristics of the opaque and transparent parts of one of the very unique components used as a symbolic distinguished element of building envelope, its thermal behaviour under the impact of solar temperatures, and its role in heat exchange related to a specific U-value of specified construction materials alternatives. The research method will consider the specified Hot-Dry weather and new mosque in Baghdad, Iraq as a case study. Also, data will be presented in light of the criteria of indoor thermal comfort in terms of design parameters and thermal assessment for a“model dome”. Design alternatives and considerations of energy conservation, will be discussed as well using comparative computer simulations. Findings will be incorporated to outline the conclusions clarifying the important role of the dome in heat exchange of the whole building envelope for approaching an indoor thermal comfort level and further research in the future. http://ijaems.com/detail/sustainable-design-for-building-envelope-in-hot-climates-a-case-study-for-the-role-of-the-dome-as-a-component-of-an-envelope-in-heat-exchange/ Dr. Akeel Noori Almulla Hwaish http://ijaems.com/upload_images/issue_files/7 IJAEMS-FEB-2018-6-Sustainable design for building.pdf