Organizational Management Cases in Hospitality Businesses in Nueva Ecija: A COVID19 Experiences

The study determined the impact of COVID-19 pandemic in hospitality business management organization in Nueva Ecija. The main respondents of the study are 150 respondents from the hospitality business in Nueva Ecija. A mixed-method research design was utilized to have to support the objective of the study with the used of purposive sampling technique. The results of the study revealed that 100% of the hospitality businesses and management organization in Nueva Ecija were decided to stop their operation for the meantime upon looking for the alternative ways in supporting the basic needs of their employees and to sustain operations. Almost 97% were affected and face challenges in managing operation because COVID -19 had great impact they experienced anxiety, stress, financial difficulties and job loss. It is recommended for the hospitality business industry to continuously providing quality services and extra care not only for the employees but also those that they can extend their help to all individuals. Keywords— COVID-19, Hospitality Business, Impact, Management Organization.


INTRODUCTION
Organizational management is the key aspects that binds the employees, staffs, operators and other members of the organization together and gives them a wisdom and sense of loyalty and appreciation. It is very essential to manage the employees well in an organization for them to feel that they are important and belong to the group they have. The employees and staffs even the manager and owner must work together in a close coordination with each and every one and always try their very best to achieve the organizational goals, mission and vision.
Organization management especially in hospitality businesses enables the optimum use of resources through meticulous planning and control at the work place so that all employees are well aware and inform of their designated roles, tasks and sense of responsibility for the common good that also gives them a sense of security and oneness organization.
The hospitality business is one of the businesses that is much affected in the country's current situation due to the global pandemic of COVID-19. This devastating COVID-19 virus outrageous the economic progress in the whole world.
In the Philippines, the President Rodrigo Duterte ordered to locked all the businesses operation especially in hospitality sectors like bars, restaurants, amusement park, etc. that aimed to help not to spread viruses.
According to Burton & O'Neill (n.d), the global COVID-19 pandemic has challenged companies to manage their enterprises in the newfound ways. In short term, they are facing enormous scope changes to their business plans, how to adopt and continues to make progress on their original goals. Moreover, organization needs to ensure their business strategies incorporate crisis management disaster recovery and risk management in order to adapt and get back to track to true business effort.
The COVID-19 pandemic has brought in many realities. The ever-evolving hospitality world has received the biggest setback in revenue generation and costs remain high. With travel at its record low, hotels need to remain agile, and they need to be at the forefront to manage different customer groups with a speed that has never been exercised before, (Kapur, 2020).
Almost all of the people around the world stopped their daily activities outside like travelling to other places and countries, going out to mall for shopping, going out to hotel, restaurant and resort for unwind and leisure activities over fears of spreading of COVID-19 and the hospitality sectors was bracing for the severe downturn.
But due to many factors, more reasons, problems and challenges arises in management of one's organization that truly businesses really affected and experiences economic crisis resulting to income losses, job opportunities and financial difficulties in all aspects.
McCarthy (2020) said that, hospitality industry had never seen the situation like the current pandemic. It is important for the industry to acknowledge that there are no "experts" on this kind of pandemic or situation. Just a group of industry, they are trying their best to figure out how to best navigate a very difficult and very unpredictable situation. He added, as Group Director, he does see a few opportunities to leverage wellness positioning as a way to aid in the recovery.
In this notion the researcher, aims to find out the challenges facing and experiencing by the management organization this current situation of COVID-19 pandemic in hospitality businesses in Nueva Ecija.

Objectives of the Study
The main objective of the study was to determine the impact of Covid-19 pandemic to the hospitality business and management organization in Nueva Ecija.
Generally, the study sought to answer the following: 1. To ascertain the impact of COVID-19 pandemic in hospitality business and its management organization. 2. To determine the challenges encountered by hospitality business and its management amidst COVID-19 experienced. 3. To identify how the how the hospitality business deal in the current situation on how to manage organization.

Research Problem
This study answered the following: 1. How may the profile of the hospitality business and management organization in Nueva Ecija amidst COVID-19 pandemic be described in terms products and services, availability of supply, number of employees/staffs, work arrangement, number of operating times, number of employees working hours and mode of salary?
2. How may the hospitality business in Nueva Ecija manage cases and experiences amidst COVID-19 pandemic?
3. What is the impact of COVID-19 pandemic in hospitality business and management organization?
4. How may the hospitality business management organization deal in the current situation of COVID-19 pandemic?

II. RESEARCH METHODS
This research used a mixed method research designqualitative and quantitative in able to meet the objectives of the study. The respondents of the study were the selected hospitality business operators and their respective employees/staffs using purposive sampling technique. The survey and interview guide questionnaire were administered to gather the data needed. And the data gathered was analyzed with the used of statistical tools for quantitative part and logical analysis for qualitative part.

III.
RESULTS AND DISCUSSION 2.1.1. Profile of the hospitality business and management organization in Nueva Ecija amidst COVID-19 pandemic be described in terms products and services, availability of supply, number of employees/staffs, work arrangement, number of operating times, number of employees working hours and mode of salary Table 1, shows the profile hospitality business and management organization in Nueva Ecija in 150 respondents, found that 135 (90%) of the respondents have no products to produce and no service operation during COVID-19 pandemic were declared locked down, thus all 150 (100%) of them said that have no available supply received from the supplier. They had more than 20 employees/staffs and majority 143 (95%) with working arrangements or alternate schedule of duty with 4 to 5 hours operating time. And 100% of them were changed the mode of payment into daily basis.

Business Profile Frequency Percentage (%)
Product

Hospitality business in Nueva Ecija manage cases and experiences amidst COVID-19 pandemic
The results revealed that majority 145 (97%) of the respondents manage cases and experiences amidst COVID-19 pandemic was used alternative working arrangement as to maintain and sustain the needs of the employees and business organization like online selling by means of creating FB page to market the product and services that the hospitality businesses in Nueva Ecija will provide. To main the number of employees as to sustain and provide their family needs, they still operated even in less minimum operating time. And to sustain the daily needs of their family the business operator/owner/manager decided to give the employees' salary in daily basis based on the scheduled of duty. One of the operators' interviews shown below: " As the owner of this kind of business-hotel and restaurant, our income are down due to stoppage of operation, but I cannot imagine that some of my employees

Impact of COVID-19 pandemic in hospitality business and management organization
One of the most affected in the COVID-19 is the locked down of all business operations especially in hospitality business and a very traumatic impact on our way of life. All 100% of the respondents said that COVID-19 pandemic affects their income with no services and product operation due to no one will go out even to buy some of their basic needs especially foods. Another thing loss of jobs and financial difficulties in all aspects of life, It is a life changing situation to all and the whole world. Majority of employees in hospitality business in Nueva Ecija especially low earners really affects their lives and experienced stress, anxiety, down physical and mental health condition and felt helpless in this tying time of global pandemic (COVID-19).

Hospitality business management organization deal in the current situation of COVID-19 pandemic
Hospitality businesses are known for giving extra and excellent assistance to those who admit under their care. They have been giving top-of-the-line services that gives theirs customers, guests, employees and staffs a high level of appreciation and thanks to the care they receive. During this trying time of the global pandemic (COVID-19), the hospitality businesses in Nueva Ecija did not stop in delivering its service, thus, out of altruism to see each of the individuals they encounter will definitely be an addition to the list of those who they enlightened the situation.

IV. CONCLUSION
Based on the findings of the study, the following conclusions are attained.

RECOMMENDATIONS
Based on the conclusions of the study, the researcher come up to the following recommendations: 1. The hospitality industry always think the very best in providing quality services that brings extra cares to all their employees, staffs, and customers as to maintain a good relationship and managing business organization.2. The hospitality business management organization may include health recovery in physically and mentally bases as to easily and fast recover in COVID-19 cases and experiences especially in Psychological Mental health issues.
3. The management organization in hospitality businesses always being ready in their plan of action in providing good and quality services with extra care for all customers, employees and staffs. And always follow the minimum standard protocols to prevent the spreading of COVID-19 virus. Always include mental and health program in coping mechanism for all members of the organization.