A Study on Automakers’ Use of SIMS to Build Competitive Advantage: From Net-Zero Transition and ESG Governance to Consumer Guidance for Low-Carbon Use

( Vol-12,Issue-1,January - February 2026 )

Author(s): Wu Chun Yu, Shen Hui Ping, and Hsieh Cheng Hung

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Page No: 162-169
DOI: 10.22161/ijaems.121.18

Keywords:

Smart Information Management Systems (SIMS), automaker, net-zero transition, ESG governance, competitive advantage.

Abstract:

Amid tightening net zero and ESG requirements, automotive competition is shifting from a product focus to an integration of digitalization, sustainability, and servitization. This study explores how automakers use Smart Information Management Systems (SIMS) to integrate net zero transition, ESG governance, and low carbon use guidance to build competitive advantage. Given the complex factors involved in SIMS implementation technological, organizational, informational, and stakeholder related, this study uses a qualitative method. A multiple case study with semi structured interviews captures perceptions of automakers, service systems, and experts on SIMS value. Findings show SIMS is not just an IT tool but a dynamic capability linking data governance, sustainability strategy, and customer interaction. First, it enhances carbon management and ESG governance via information integration and real time analysis. Second, it guides consumer low carbon behavior through digital services and feedback. Finally, collaboration among enterprises, service systems, and consumers fosters differentiated service capabilities and sustainable competitive advantage. The study proposes a framework of data integration to sustainability governance to consumer collaboration to competitive advantage, addressing the prior research focus on manufacturing and supply chain rather than use phase and consumer roles. The findings offer theoretical and managerial insights for automakers digital sustainability transformation, ESG governance, and low carbon service innovation.

Received: 02 Nov 2025; Received in revised form: 05 Dec 2025; Accepted: 08 Jan 2026; Available online: 15 Feb 2026

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