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International Journal of Advanced Engineering, Management and Science


Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia
( Vol-3,Issue-11,November 2017 )

Author(s):


Total View : 418
Downloads : 17
Page No: 1037-1040
ijaems crossref doiDOI: 10.24001/ijaems.3.11.2

Rahmani Fitra

Keywords:

Customer Satisfaction and Loyalty.

Abstract:

This study aims to determine whether there is influence on customer loyalty limb bimbelTiki Taka Harapan Indah Bekasi and how much influence on loyalty customers.The research was conducted at the Tiki Taka Harapan Indah Bekasi. The method used is the library reseach and field reseach data collection using questionnaires with a population of 45 people from the total number of parents enrolled students, obtained a sample of 31 people. The result of linear regression test is a = 20,55, b = 0,57, y = 20,55 + 0,57x. The result of correlation coefficient is r = 0.57. The percentage of influence satisfaction on customer loyalty amounted to 32.49% while the rest of 67.51% influenced by other factors not involved in this study.Test t count 3.74 and t table for n = 31 with degrees of freedom (dk) is n-2 = 29 with error rate 5% (0.05) is 2.045. From the above value is known that t arithmetic 3.74> of t table 2.045 then Ha accepted and Ho rejected. It means that based on data research results then there is Influence between satisfaction with customer loyalty at BimbelTiki Taka Harapan Indah Bekasi.

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